Privacy Policy

Quantum Longevity Institute of Health
Effective Date: October 14, 2026

Quantum Longevity Institute of Health ("QLI," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information you share with us through our website, online forms, booking pages, text messaging, and email communications (together, the "Services").

1. Information We Collect

Information you provide directly, such as:

  • Name, email address, phone number, and mailing address
  • Information you enter in forms, including booking forms, intake questions, and how you heard about us
  • Messages you send us by email, text, or social media
  • Payment information, which is processed by our third-party payment processors. We do not store full card numbers.

Information collected automatically, such as:

  • IP address, browser type, device information, and pages visited
  • Cookies and similar technologies used to operate our site, remember preferences, and understand site traffic
  • Bot protection and security checks (for example, Cloudflare) used to keep our forms free of spam

2. Health Information

If you become a patient, health information you share as part of your care is protected health information and is handled according to our Notice of Privacy Practices and applicable law, including HIPAA where it applies. Please do not submit detailed medical information through general website forms. Clinical information should be shared through our secure patient portal.

3. How We Use Your Information

We use your information to:

  • Schedule and confirm calls and appointments
  • Respond to your questions and requests
  • Send appointment reminders and service-related messages
  • Send educational and promotional content, only if you have opted in
  • Process payments
  • Improve our website and Services
  • Protect against fraud, spam, and misuse
  • Comply with legal obligations

4. Text Messaging (SMS)

If you opt in to receive text messages, we use your mobile number to send the type of messages you consented to (appointment and service messages and, if separately selected, marketing messages). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors in support services, such as customer service or messaging platforms, is permitted only as needed to deliver the Services.

5. How We Share Information

We do not sell your personal information. We share information only:

  • With service providers who help us operate our business (for example, scheduling, CRM, email and SMS delivery, payment processing, telehealth, and website hosting), under obligations to protect it
  • When required by law, subpoena, or to protect the rights, safety, or property of QLI, our patients, or others
  • In connection with a business transfer, such as a merger or sale, subject to this Policy

6. Email Communications

You may unsubscribe from marketing emails at any time using the link in any email. We may still send you transactional or service-related messages.

7. Cookies

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep personal information only as long as needed for the purposes described here, or as required by law. Medical records are retained according to North Carolina record retention requirements.

10. Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you, subject to legal and medical record retention requirements. Contact us using the information below.

11. Children's Privacy

Our Services are intended for adults 18 and older. We do not knowingly collect information from children under 13.

12. Third-Party Links

Our site may link to other websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new effective date.

14. Contact Us

Quantum Longevity Institute of Health
Asheville, North Carolina
Email: [email protected]